Plan Your Visit

All Commodore events are mobile only. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print.

Commodore Ballroom is now an entirely cashless venue, and only major credit cards, debit cards, and mobile forms of payment will be accepted at all events. Select points of sale at artist merchandise may still accept cash.

If you are asked to provide identification (ID), you will be required to show the following:

• An official government issued ID (including foreign government issued) with name, picture and birth date; such as a driver’s licence or passport

• A secondary ID that includes name and signature or picture; such as a credit card or student ID

An expired ID may be used as long as it proves the holder’s age. If door staff has any doubt about an ID, they may refuse entry.

Photocopies or photographs (on phones) are not acceptable.

Commodore Ballroom primarily operates as an 19+ venue. However, occasional, all-ages events are identified as such. Please refer to the calendar for specific information.

Re-entry is not permitted for any guest upon leaving the venue.

We offer coat check services for $5 per item. Coat Check is located at the top of the stairs as you enter the Ballroom.

Please contact us 604-739-4550 and we will do our best to find any lost items!

At the Commodore Ballroom, great events are the heart of what we do. An important part of any great event is ensuring a safe, respectful and inclusive environment for our guests, artists and staff to experience.

We are committed to creating a safe, comfortable, and enjoyable experience for everyone. We ask that your conduct contribute to everyone’s enjoyment of the event, be legally appropriate, and not be offensive or abusive to others. For your safety and comfort, unacceptable conduct is subject to ejection and includes, but is not limited to, the following:

•  Use of foul, threatening, offensive or abusive language or gestures.

• Fighting or any other type of violence.

• Discrimination, bullying or hate that harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, national origin, ethnicity, sexual orientation, gender, age, ability, physical appearance or other.

• Harassment, including unwelcome or hostile behavior, physical contact or sexual attention.

• Wearing or using clothing, signs, and banners which are offensive in nature.

• Intoxication or impairment due to alcohol/cannabis or consumption of illegal substances.

• Throwing objects or interfering with the progress of the event.

• Being in possession of alcohol not purchased inside the Commodore Ballroom.

• Being a minor in possession of alcohol or providing a minor with alcohol.

• Being in possession of weapons, illegal substances or any other prohibited items.

• Smoking (including e-cigarettes, personal vaporizers, and cannabis) inside the venue.

• Unpermitted access and breaching perimeters to the venue, VIP areas or other restricted areas.

• Any other conduct that may be deemed by the Commodore Ballroom to be inappropriate or which may adversely affect the safety of persons or property, or disruption of the event.

Live Nation Canada will not tolerate any unsafe, offensive behaviour that violates of Fan Code of Conduct. Failure to abide by this Code may result in ejection, suspension from entering any or all of our venues.

Each of us has a responsibility to report any act that goes against the values that we stand for. So, if you see something, say something. Report any safety concerns to our management team right away.